Shipping policy

Shipping & Handling Terms (See Summer Shipping also)

Items are shipped within 5-7 business days after order has been placed and you will receive an email with tracking number once your item has shipped. Orders cannot be cancelled once they have been shipped. We currently ship to the US only. Please note that around holidays or sales, shipping times may vary. We will not be held responsible for items shipped to an incorrect postal address or deemed undeliverable due to wrong or incomplete address. Once the package has left our warehouse, has been received by the post office and a tracking number has been assigned, we are no longer liable for lost packages. If your shipment shows a confirmed delivery from the from the postal carrier, we are not liable/responsible for sending a replacement package. Please contact your local post office to open a case regarding the whereabouts of your package. We are not responsible for delivery delays due to weather, mishandling by carrier or undelivered addresses. Please note that we observe National Holidays, and the Postal Service cannot ship on these dates!

For local-pickup: You will receive an email/text when your order is ready. The email/text will include the meet-up location and instructions. Items must be picked up within 5 days after notification of it being ready. Items not picked up within 5 days will be returned to inventory and no refund will be issued.

 

Summer Shipping - applicable May - Sep

Some companies may discontinue shipping products such as body butters during hot months, however TP Body Essentials will continue offering them. We have made some accommodations to make shipping things that might melt during the summer more feasible. All packages that contain products that might melt and are shipped during high heat times will ONLY be shipped on a day that ensures the shortest travel time to you. If you are 2 days priority mail from me, I will not ship later in the week than Wed early afternoon so that you receive it by Friday. This is to ensure that your package is not sitting in a hot warehouse all weekend and risk the chance of melting. It will also be packaged with ice packs and/or thermal packaging. Please track delivery of your package to ensure it is not left out sitting in a hot mailbox or in the heat after deliver as it will melt.

If your product does melt - you can pop it into the re-fridge to for a few minutes then give it a quick stir. Melting does NOT effect the quality, vitamins and nourishment in your product.